DISCLAIMER
NO RUSH POLICY: At Hagen Surface Protection, my reputation is built on honesty and quality. I will not comprise the integrity of my work by taking shortcuts. If services are not allowed the full amount of time required, that will result in inferior service and potential errors so please plan ahead and schedule accordingly. I will do my best to ensure that deadlines are met, but there may be some circumstances that will require more time than initially estimated. If the original diagnosis has changed, I will keep you informed throughout the process and recommend a different course of action, if necessary. EXTERIOR DETAILING POLICY: Exterior Detailing services DO NOT include Interior Detail, Overspray Removal, Heavy Paint Defect Removal, Headlight Restoration, Rock Chip Touch-Up and Engine Bay Detail. If the exterior condition of the vehicle is determined as severe (mud, tar, sap, bugs, etc), additional fees may be charged. Please schedule a consultation for the full estimate. INTERIOR DETAILING POLICY: Interior detailing services DO NOT include Exterior Wash/Detail, damage repair, Odor Removal(smoke, human, pet), Biohazard Removal(vomit, urine, feces, blood). INTERIOR STAINS: While most stains can be removed, some stains may be permanent due to the nature of such stain, how long the stain has been present, or previous attempts of removal. If the interior condition of the vehicle is determined as severe (mud, stains, hair, odor, etc), additional fees may be charged. MARINE/RV DETAILING POLICY: Gel Coat is finicky material and results will vary depending on condition of vessel/Rv, storage and maintenance before and after service.